Returns & Refunds Policy

At RevBricks, we want you to feel confident about your purchase. Please review our return and refund policy below.

1. 15-Day Returns

We accept return requests within 15 days of delivery.

For a return due to a change of mind, the item must:

• Be unused and unassembled.

• Include all original parts, accessories, and instructions.

• Be returned in its original packaging.

• Be accompanied by proof of purchase.

Opening the package for inspection does not automatically make an item ineligible, provided the kit remains unused, unassembled, and complete.

To request a return, please contact us at support@revbricks.shop with your order number.

Once your return is approved, we will provide the return address and shipping instructions. Please do not send items back without contacting us first.

2. Damaged, Defective, or Missing Parts

Please inspect your order when it arrives.

If your kit arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and photos where available.

We will review the issue and work with you on an appropriate solution, which may include replacement parts, a replacement product, or a refund.

Where a return is necessary due to an error or defect for which we are responsible, RevBricks will cover the reasonable return shipping cost.

3. Assembly & Use

Our engine model kits are designed to be assembled according to the instructions provided.

Items that have been partially or fully assembled are generally not eligible for change-of-mind returns.

Damage caused by improper assembly, misuse, unauthorized modification, or excessive force is not covered by our standard return policy.

These restrictions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective products.

If you experience difficulty during assembly, please contact us. We will be happy to review the issue and help where possible.

4. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

If the return is required because the item arrived damaged, defective, or incorrect due to an issue for which RevBricks is responsible, we will cover the reasonable return shipping cost.

Return instructions and the applicable shipping arrangements will be provided after your request is reviewed.

5. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Used or partially or fully assembled model kits.

• Kits with missing parts or accessories due to customer handling.

• Items that have been modified or damaged after delivery through misuse.

• Items clearly marked as final sale at the time of purchase, where permitted by law.

These exclusions do not affect remedies available for defective, damaged, or incorrect items under applicable law.

6. Exchanges

For preference-based exchanges, we recommend requesting a return for the original item and placing a new order after the return has been approved.

If you receive a defective, damaged, or incorrect item, please contact us so we can arrange an appropriate solution.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@revbricks.shop.

Contact Us

For return requests, missing parts, damaged products, or any other order-related concerns, please contact:

RevBricks Customer Support

Email: support@revbricks.shop

Website: https://revbricks.shop